I've been in love with BCBG dresses long before I could afford them. Their intricate bead work, feminine sillouettes and silky textures are just my taste. Whenever BCBG had one of their 50% - 70% sales on dresses I would scoop one up even if I didn't have an occasion to wear it. I still have a full length satin gown that's been hanging in my closet for over 4 years. BCBG.com has a full display of those same gorgeous dresses along with the rest of their collection. However the experience is labored and unsatisfying. It takes 4 clicks before you get to zoom in on a picture to get a full appreciation of the details on a dress. Repeat this process a couple times and you'll be wishing you were in the store touching and feeling the pieces or shopping elsewhere online. Sale items at BCBG have always been "final sales" and the same rule applies to sale items online. If you have ever bought clothes online you know how risky that is especially since their pieces are usually in the $100 and above range. In the end, my heart still fills with desire at the sight of those pretty dresses but I will not be buying them at BCBG.com.The important details:
Shipping: $6 - $12 based on the cost of the order
Returns: You pay for the return shipping. No returns on sale items. Ouch! Just think, you could be paying $20 if you buy something you don't like and have to send it back.
Rating: 1 out of 5
The bottom line: BCBG really missed the mark with their online store. The site needs to be faster, the shipping needs to be way cheaper and the return policy needs to be much, much improved.
2 comments:
Their in store return policy is kind of bad too usually (it is only like 2 weeks). Although most of the time the cute stuff doesn't go on sale. I wonder if one would fare any better online....
BCBG does have great sales. I bought all my bridesmaid dresses online for 50% off!
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